Refund & Return Policy
This policy explains how Aesthetix Peptides handles cancellations, delivery issues, replacements, and limited refund scenarios for products supplied strictly for research use only.
Research products are generally treated as final sale items.
Except where required by law, Aesthetix Peptides does not accept returns based on ordering error, preference changes, refusal after shipment, or product no longer being needed. This standard reflects the nature of research inventory, packaging integrity, and supply-chain handling requirements.
Orders may only be cancelled before fulfillment begins.
Cancellation requests must be received and confirmed before an order enters processing, packing, or shipment. Once fulfillment has started or a package has been dispatched, the order may no longer be eligible for cancellation. Approved pre-shipment cancellations may be refunded to the original payment method, less any nonrecoverable processing costs where permitted by law.
Damaged, incorrect, or incomplete shipments must be reported promptly.
If an order arrives damaged, contains the wrong item, or appears incomplete, contact Aesthetix Peptides within 7 calendar days of confirmed delivery. Include the order number, a description of the issue, and clear photographs of the shipping label, package condition, and product received. Verified fulfillment errors may be resolved by replacement, reshipment, store credit, or refund at our discretion.
The following circumstances are generally not eligible for return.
- Opened, altered, tampered-with, or otherwise used products.
- Items returned without original labels, packaging, or order verification.
- Products affected after delivery by improper storage, mishandling, or customer action.
- Orders refused in transit or returned due to incorrect address information supplied at checkout.
- Promotional, clearance, custom, or expressly designated final-sale inventory.
Unshipped orders may be reviewed if stated timelines cannot be met.
If Aesthetix Peptides determines that an order cannot ship within the stated timeframe or within a commercially reasonable period, we may provide an updated timeline and, if required by law, the option to continue waiting or cancel the unshipped merchandise.
Approved refunds are generally issued to the original payment method.
Refund timing depends on the payment provider, card issuer, banking institution, and settlement systems involved. Original shipping charges are typically non-refundable unless the refund is based on a verified error by Aesthetix Peptides or otherwise required by law.
Order issues should be raised with us before initiating a payment dispute.
We reserve the right to dispute chargebacks or reversals when order records, tracking, delivery confirmation, communications, or fraud controls indicate that the order was validly placed, processed, or delivered.
This policy may be revised to reflect operational or legal changes.
Aesthetix Peptides may update this Refund & Return Policy at any time. The effective date on this page will identify the most recent version.
All products are supplied strictly for laboratory research use.
Products sold by Aesthetix Peptides are not for human consumption, clinical use, veterinary use, or any diagnostic, therapeutic, or treatment-related purpose.